Privacy Policy

Online Privacy Policy

PRIVACY POLICY

Effective Date: 5 July 2026

ToWard Futures ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website or engage our services.

By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.


1. Who We Are

ToWard Futures is an independent Australian consultancy providing:

  • Social Welfare Consulting
  • Independent Advocacy
  • Case Development
  • Documentation & Evidence Support
  • Professional Referrals
  • Mentoring & Consulting Services

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • State or Territory
  • Information relating to your enquiry
  • Documentation you voluntarily provide
  • Appointment details
  • Communication records
  • Website usage information

We only collect information that is reasonably necessary to provide our services.


3. Sensitive Information

Some matters may involve sensitive personal information including:

  • Health information
  • Disability information
  • Employment information
  • Financial information
  • Insurance information
  • Government agency correspondence
  • Legal documentation

Sensitive information is collected only where necessary and with your consent or where otherwise authorised by law.


4. How We Collect Information

We may collect information when you:

  • submit an online enquiry
  • complete a contact form
  • book a consultation
  • communicate by email or telephone
  • provide documents for advocacy services
  • engage our consulting services
  • subscribe to newsletters or updates

We may also receive information from third parties where authorised by you.


5. How We Use Your Information

Your personal information may be used to:

  • respond to enquiries
  • provide advocacy services
  • deliver consulting services
  • prepare documentation
  • communicate with you
  • arrange appointments
  • provide requested referrals
  • improve our services
  • comply with legal obligations

We do not sell your personal information.


6. Disclosure of Information

Your information will only be disclosed:

  • with your consent
  • where required by law
  • where necessary to provide requested services
  • to professionals or organisations authorised by you
  • where necessary to protect health, safety or legal rights

Examples may include:

  • legal representatives
  • medical practitioners
  • allied health professionals
  • insurers
  • government agencies
  • community organisations

Only information necessary for the purpose will be shared.


7. Independent Referrals

Where ToWard Futures recommends another professional or organisation, your personal information will only be shared after receiving your permission unless disclosure is otherwise authorised or required by law.

ToWard Futures does not receive commissions for referrals.


8. Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • browser type
  • operating system
  • pages visited
  • date and time of access
  • referring website

This information is used to improve website performance and user experience.


9. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies do not generally identify you personally.

You may disable cookies within your browser settings; however, some website features may not operate correctly.


10. Website Analytics

We may use website analytics services to better understand visitor behaviour.

These services collect anonymous statistical information and do not identify individual users.


11. Marketing Communications

If you subscribe to updates or newsletters, we may occasionally send information regarding:

  • advocacy services
  • new resources
  • educational material
  • service updates
  • events

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.


12. Storage and Security

We take reasonable steps to protect personal information from:

  • unauthorised access
  • misuse
  • loss
  • alteration
  • disclosure

Information is stored using secure electronic systems and appropriate administrative safeguards.

While we take reasonable precautions, no electronic transmission or storage method can be guaranteed to be completely secure.


13. Access and Correction

You may request access to the personal information we hold about you.

You may also request corrections if your information is inaccurate, incomplete or out of date.

Requests should be submitted in writing.


14. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • provide services
  • comply with legal obligations
  • resolve disputes
  • maintain appropriate business records

When information is no longer required, it will be securely destroyed or de-identified where appropriate.


15. Third-Party Websites

Our website may contain links to external websites.

ToWard Futures is not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those websites before providing personal information.


16. Children's Privacy

Our services are intended primarily for adults.

Where services involve a child or young person, personal information will generally be collected through a parent, legal guardian, or authorised representative unless otherwise permitted by Australian law.


17. Complaints

If you believe your privacy has been breached, please contact us.

We will investigate your complaint and respond as soon as reasonably practicable.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).


18. Contact Us

ToWard Futures

Support • Advocacy • Empowerment

Gold Coast, Queensland, Australia

📧 hello@towardfutures.com

🌐 www.towardfutures.com


19. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, business practices or services.

The current version will always be available on this website.


Last Updated: 5 July 2026