F.A.Q

★★★

Answers to Your Questions

How It Works / Process

1. Make Contact
You can contact Tracey via phone, email, online enquiry form, booking link, or via referral from legal representatives or supporting organisations.

2. Initial Response
Once contact is received, you will be provided with a step-by-step overview of the process prior to your initial free 30-minute video consultation.

Response times and appointment availability will be clearly communicated at this stage.

3. Consultation Delivery
Services are provided via online video consultation, phone, or in-person (Gold Coast, QLD based) depending on client needs and service suitability.

4. Boundaries & Support Scope
Clear guidance will be provided regarding service boundaries, including the difference between emergency and non-emergency support.
If urgent assistance is required, appropriate referral pathways will be recommended.

5. Preparation for Consultation
Prior to your consultation, you may be asked to provide basic information regarding your situation, including relevant individuals or organisations involved, to support an initial understanding of your circumstances.

6. Clarity of Purpose
Before your consultation, we encourage you to reflect on what outcome you are seeking from your situation. Having a clear intention helps ensure the session is focused and supportive of your needs.

This allows us to better understand your priorities and identify appropriate next steps, including whether referral or handover to legal or other professional services may be suitable.

Supporting Clients - Case Management

Through Independent Case Management and Advocacy Services, I support clients by:
  • developing structured case files and timelines
  • gathering and organising supporting documentation
  • preparing correspondence and written advocacy materials
  • identifying relevant information and evidence pathways
  • supporting communication with legal representatives and service providers assisting clients in understanding and navigating complex systems
  • emotional support, safe space, client paced not systematic industry
  • guide you through the process, building your self confidence
  • explaning each step of the way, no overwhelm
  • you are supported, you are in control, everything is made simplified for you to make the decisions with all the information being understood
Fees, Transparency & Payment - Hourly Rate Or Package
All services are charged at $200 per hour.
Time is tracked through a detailed client time log.

What is Included
Your hourly service may include:
  • Consultation time (phone, video, or in-person)
  • Case review and file development
  • Review and organisation of documentation and correspondence
  • Building your personalised database ready for handover in legal representation
  • Advocacy preparation and planning
  • Administrative support related to your matter
  • Follow-up notes and case management updates
Time Transparency:
All clients are provided with clear records of time spent on their matter upon receipt of payments (weekly/fortnightly).

Payment Terms:
  • Payment method: Bank transfer is preferred
  • Credit card payments upon request is available
  • AfterPay upon request is available
Payment Timing:  
The client has the options of weekly or fortnightly billing cycle

Package: 
​A ​taylored package can be considered on an individual basis of assessment.

Ongoing work may require an upfront retainer or minimum time allocation

Cancellation Policy:
A minimum notice period applies for cancellations or rescheduling. Late cancellations may incur a fee.

No Hidden Fees:
All charges are clearly outlined. There are no undisclosed or surprise costs.
How we provide additional support
Every client's circumstances are unique. Each person is at a different stage of their journey and may already be working with various government departments, organisations, legal representatives, or community services.

Our role is to independently assess your current supports and determine whether they are meeting your needs. Where gaps, barriers, or ineffective services are identified, we provide recommendations that may include strengthening your existing support network, connecting you with more suitable services, or disengaging from services that are no longer beneficial.

We provide flexible, tailored advocacy backed by current knowledge, evidence-based practice, and an understanding of relevant legislation and service systems. As an independent consultancy, our advice is always focused on achieving the best possible outcomes for our clients.

Based on the Gold Coast, Queensland, we provide remote advocacy and consulting services to clients throughout Australia. Where specialist support is required, including legal representation, we assist in identifying reputable professionals within your local area, with a preference for transparent and cost-effective services.